FieldMarx Store Policies

Order Processing

Most FieldMarx apparel and merchandise are made to order specifically for you once your order is placed.

Orders typically enter production within 2–5 business days after being placed. Once production has begun, orders cannot be modified, canceled, or changed.

During holidays, promotions, or periods of high demand, production and shipping times may be longer than usual.

You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Policy

Shipping rates are calculated at checkout based on the products ordered and the delivery destination.

Estimated delivery dates are provided for convenience only and are not guaranteed.

FieldMarx is not responsible for shipping delays caused by:

• Weather events
• Carrier delays
• Customs processing
• High-volume shipping periods
• Incorrect shipping information provided by the customer
• Circumstances outside of our control

Customers are responsible for ensuring that their shipping address is accurate and complete at checkout.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.

Returns & Exchanges

Made-to-Order Products

Because many of our products are printed on demand and made specifically for each order, we do not accept returns or exchanges for:

• Ordering the wrong size
• Ordering the wrong color
• Buyer’s remorse
• Changing your mind after placing an order
• Ordering the wrong item
• Items that do not fit as expected

Please review all product descriptions, sizing charts, and product information carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your order arrives:

• Damaged
• Defective
• Misprinted
• Incorrect due to our error

Please contact us within 14 days of delivery at help@fieldmarx.com and include:

• Your order number
• A description of the issue
• Clear photographs showing the problem

If the claim is approved, we will provide a replacement or refund at no additional cost.

FieldMarx reserves the right to request additional information or photographs before approving a claim.

Non-Returnable Items

The following items are considered final sale and cannot be returned or exchanged unless they arrive damaged, defective, or incorrect:

• Made-to-order apparel
• Personalized or customized items
• Clearance or sale items
• Gift cards
• Digital products or downloadable content

Refund Policy

Approved refunds will be issued to the original payment method used during checkout.

Please allow 5–10 business days for your bank or credit card provider to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is the result of our error.

Order Cancellations

Orders may only be canceled if production has not yet begun.

Because many of our products are made to order, production may begin shortly after an order is placed. Once production starts, cancellations cannot be guaranteed.

If you need to request a cancellation, please contact help@fieldmarx.com as soon as possible.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, FieldMarx is not responsible for lost or stolen packages.

If you believe your package has been lost or stolen, we recommend:

1. Checking with household members or neighbors.
2. Contacting the shipping carrier directly.
3. Filing a claim with the shipping carrier if applicable.

While we will do our best to assist you, replacements and refunds cannot be guaranteed for packages marked as delivered.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply before the package can be resent.

FieldMarx is not responsible for orders shipped to addresses entered incorrectly by the customer.

Product Availability

Product availability, colors, sizes, and styles may change without notice due to supplier inventory and production partner availability.

If an item becomes unavailable after your order has been placed, we will contact you regarding substitute options or a refund.

Pricing Errors

Although we strive for accuracy, pricing, product descriptions, and availability information may occasionally contain errors.

FieldMarx reserves the right to correct any errors and cancel orders arising from incorrect pricing or product information. If your order is canceled due to a pricing error, you will receive a full refund.

Limitation of Liability

To the fullest extent permitted by law, FieldMarx shall not be liable for any indirect, incidental, special, or consequential damages arising from the purchase or use of our products or services.

Our maximum liability for any claim relating to an order shall not exceed the amount paid for the applicable order.

Contact Us

For questions regarding orders, returns, exchanges, or refunds, please contact:

FieldMarx Support
Email: help@fieldmarx.com

Thank you for supporting FieldMarx and helping us continue building products and tools for the retriever community.